Cancellations & Refunds

We understand plans change. This page explains how cancellations, date changes and refunds work for bookings with Sean’s NY Tours.

Cancellation by You

• More than 48 hours before departure: full refund of any amount paid, or a free date change.
• 24 to 48 hours before departure: 50% refund, or a free date change subject to availability.
• Less than 24 hours before departure, or no-show: no refund. Date changes may be possible at our discretion.
• Multi-day packages: free cancellation up to 14 days before departure; 50% refund between 7 and 14 days; no refund within 7 days, as hotel and transport costs are committed.

To cancel or change a booking, contact us by phone or email using the details below. The time we receive your request determines which condition applies.

Cancellation by Us

If we cancel a tour for any reason — including severe weather, ferry suspension, or a minimum group size not being reached — you may choose a full refund or a new date at no extra cost. We will notify you as early as possible, normally at least 24 hours in advance.

Weather

Tours run rain or shine. If a specific inclusion (such as a ferry or observation deck) is closed by the operator, we will substitute a comparable stop or refund the value of that item.

How Refunds Are Processed

Approved refunds are issued to the original payment method within 5–10 business days. Bank processing times may add a few days. Payment-processor fees, where applicable, are not refundable on cancellations made within 48 hours of departure.

Promotional Bookings

Bookings made with the new-customer first-tour offer follow the same cancellation terms. If a promotional booking is cancelled and rebooked, the promotional price applies to the rebooked date only if the offer is still active.

Contact Us

If you have questions about this page, please contact Sean’s NY Tours:

• Phone: (646) 883-0311
• Email: booking@seansnytours.com
• Address: 2 East 42nd Street, New York, NY 10017, USA